Return & Refund Policy

  • Goods sold are neither returnable nor refundable unless under the following circumstances : 
  1. Manufacturing defects;
  2. Items damaged during delivery;or
  3. Non-conforming items delivered.
  • Buyer may not apply for the return of the Item and/or refund due to a change of mind.
  • We will do the best on QC before we ship the parcels. 
  • If the items received, found a defect , incorrect or broken during shipment, please contact us within 3 days upon receiving parcel. 
  • Please mail or send back the products in original pack,including free gift (if any/applicable) to us within 7 working days after we accept your request for return.
  • The returned goods/products will be checked with the receipt together and the goods should be in the good condition.
  • If the goods/products has been used or damaged by the customer, refund will be VOID.
  • Once we have checked and confirm the returned goods/products, customer will receive their refund within 7-14 working days after the confirmation.

Please return your purchase to the following address:

Tiam Heng Machinery Sdn Bhd

146-B & 146-C ,Jalan Kesidang 1/10,

Taman Kesidang Seksyen 1,75250 Melaka.

Any query please contact our customer service at or 018-224 3634 .