Q. How to purchase from our E-store?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You will reach a log in page where you need to log in your account using your Username and Password. If you don't have an account ,please create one, you will need an account to process your order and payment.
- You will need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, please select your shipping methods and click “next” button.
- Next you will need to choose your payment method then click “next” button.
- After the steps 1 to 6 done, please reconfirm and check your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
Tiam Heng Machinery Sdn Bhd offers various kind of Payment Methods as shown below :-
1. Internet Banking (FPX)
2. Credit cards (Visa / Master)
3. E-Wallet (Touch n Go ; Boost)
4. Offline Bank Transfer
Bank Account Information
Name of bank: Maybank
Account number: 5040 2126 2692
Pay to: TIAM HENG MACHINERY SDN BHD
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :
You may scan or screenshot your transaction / payment details and email us together with the above info to
Email Address : firstname.lastname@example.org or whatsapp it to us at 018-224 3634
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at email@example.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped cannot be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia.
Q. How long does the delivery usually takes?
Delivery usually will takes about 3 to 7 working days. (For in-stock items)
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org for us to clear your doubts.